Responsible Play Tools at Verywell

Responsible Gambling Tools and Help at Verywell

We ask every Verywell UK player to gamble within their means, and the account gives you practical ways to do that. You can request self-exclusion through our support team, work through a 13-question self-test to check your own play, and reach GamCare, Gamblers Anonymous or Gambling Therapy for independent help. The minimum age to hold an account with us is 18, and we expect every player to meet it before registering.

Self-exclusion here is not a self-service toggle: once you ask for it, a support manager calls the account owner to confirm the request before any block is applied, and a self-exclusion confirmed through live chat then runs for 30 days from that confirmation. We follow the same process whichever channel you use to ask, whether that is live chat, email or our UK phone line, so the request is always verified by a person rather than closed automatically. The block covers the whole account rather than one part of it, so it applies equally to the casino games and to any sports bet you might otherwise place.

Checking Your Own Play

Our 13-question self-test checklist is available whenever you want an honest read on your own habits, before they turn into a problem. Alongside it we signpost GamCare, Gamblers Anonymous and Gambling Therapy, three independent organisations offering confidential advice that is separate from us and free to contact on your own terms.

Steps to Pause Play or Set a Break

Pausing your account runs through our support team rather than an automatic switch, and each step below carries its own condition and timeframe; none of them require filling in a form on the account page itself.

1. Contact support by live chat, email or our UK phone line to request self-exclusion or a short break from play.
2. A support manager calls the account owner directly to confirm the request before any block takes effect.
3. Once confirmed through live chat, the self-exclusion period lasts 30 days.
4. Complete the 13-question self-test checklist at any point to review your own play honestly.
5. Contact GamCare, Gamblers Anonymous or Gambling Therapy directly for independent, confidential support outside the account.
6. Install Net Nanny filtering software on a shared computer or phone to restrict access to gambling sites generally.
7. Once a break is confirmed, signing in to the account is blocked until the agreed period ends.

Because Verywell UK runs one account per player across every domain under the same legal entity, a confirmed self-exclusion applies across all of them at once, and opening a second account afterwards needs administration's permission. This one-account rule also means a time-out requested on one of our domains cannot be worked around by registering on another under the same operator.

Honesty at Registration and Where to Get Help

When you register with us, the form asks you to confirm that you have never had a gambling addiction and have never taken part in a self-exclusion scheme such as GAMSTOP; this sits alongside the email, name, date of birth, phone number and password you give during registration. That declaration becomes part of your account record, and administration can request a document confirming it if there is ever a question about it.

If you want to talk to someone about your play once you have an account, support is reachable by live chat, email or phone on a UK number, the same channels used for any other account query. Complaints, including a dispute about a previous self-exclusion or time-out request, are reviewed against our own server records, which stand as the final evidence either way.

You can also manage how much contact you get from us day to day: up to three promotional emails are sent per day by default, and you can unsubscribe at any point using the link in the email or by asking support directly, the same team that handles self-exclusion requests.